Update Dec 1st: A little explanation as to what our retail cut-off means. This does not mean that if you order after Dec 1st you won’t ever get your order, but it does mean you may possibly have extremely long delays. This fall has been busier than anticipated, with many logistical challenges. We are spending December filling our back-log of October and November orders, and then we will be turning our attention towards our upcoming winter expeditions. Any orders placed after Dec 1st will not be prioritized until after expedition preparation is complete. That means an order placed Dec 1st might not even get looked at until late December. If time permits, then we will still ship orders, but again only if time permits. We understand that’s not great retail service, but we also have a commitment to do a great job for all of our guests who will be joining us on adventures this winter, and that will be our highest priority as we shift gears.
If you placed an order, and you’re now realizing that the wait time is going to be too long, then of course you can absolutely receive a refund. Please email us that request, and we will issue the refund as soon as we see it. If you choose to leave your order with us, we will fill it as quickly as our other commitments permit.
Thank you so much!
Because of the amazing support of you wonderful people, we have reached our maximum output for the season. Being only a two-person show we simply cannot keep up and expect to run a successful expedition season which is where our true passion lies.
But we are giving you until DECEMBER 1ST to get your orders in for the entire winter season. That’s right! We won’t be filling orders this winter season as all of our energy will be focused on the expeditions.
There will still be delays in receiving your products for those that do place their orders before December 1st. Our best estimate of delays are as follows:
- ~ 1 week or less: Snowshoes and snowshoe weaving kits; toboggan making kits; Kni-Co Alaskan stoves, books; hides, socks, books, head gear & other swag
- 1 – 2 weeks: Finished toboggans, mitten and moccasin kits
- 2 – 3 weeks: Ice chisels, anorak kits;
- 3+ weeks: sewn goods like anoraks*, tanks, top bags and stove bags
*ANORAK note: Our anoraks have about 14 different trim options. So we do have a few anoraks on the shelf with pre-sewn trim that are ready and available. If you want a particular trim you will likely have to wait 3+ weeks. If you want an anorak ASAP, please call us and you may be able to skip the line if you’re happy to take something off the shelf.
Thank you all for the incredible support and I hope you’re able to get out and enjoy the beauty and wonder of the winter months.
Merry Christmas to all, and to all a good night!
– Kielyn and Dave